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Your staff are doing things they hate. No one is great at everything… but your staff are juggling lots of different tasks. You always hear them saying “I’m just really busy!” They are overwhelmed because of the growing list of tasks that they hate doing!
You're bleeding profit in resources. This one is simple. The more you pull your staff away from their skillset and passions, the more profit you lose. For example, your sales team could use the 20% of their time wasted on doing admin to be hitting 20% higher sales revenue.