has been created for the sole purpose of providing Education and System Tools to improve Service, Profits and Sales!
There is no Secret to Service! Anyone, anywhere that comes into contact (directly or indirectly) with any type of Customer, provides Service. Service is your secret weapon!
It is a common thought process for the word, Service to be considered only the front line person that has the direct contact with the Customer. The front line person delivers the end product only. Delivering Service requires the skills and talents of many people, working as a united Team! Customer Service is almost always the dividing line of a Customer’s loyalty.