Description: Customer First Measurement redefines success in the social sector by centering on the satisfaction and feedback of those it aims to serve.
Customer First Measurement™ Customer First Measurement redefines success in the social sector by centering on the satisfaction and feedback of those it aims to serve.
As social entrepreneurs, nonprofit leaders, and philanthropists, we generally agree that measurement across the social sector is more complicated, costly, and time-consuming than it should be. Too often, the wrong things are measured at the wrong time. What if there were a more effective, straightforward way? At Stand Together Foundation, we envision a better approach to measurement, one that can transform the way organizations nationwide address our country’s biggest problems. The current measurement appro
Despite America's vast $22 trillion investment over six decades to combat poverty, addiction, and homelessness, prevailing strategies have largely fallen short. Dr. Todd Rose, a former Harvard professor and advocate for the science of individuality, critiques the nonprofit ecosystem's obsession with output over impact, suggesting a pivot towards genuinely understanding the unique needs of individuals.