Results-driven computer scientist with a passion for innovation and expertise in operating systems, networking, and databases seeking opportunities to contribute technical excellence to a dynamic IT team #readytowork
Performed machine imaging, backup, restoration, and user end setups. Responsible for AD, VPN, and RDS. ServiceNow ticketing system expertise. Break/Fix response. Inbound/Outbound phone calls for submitting tickets for case reviews. Restored user account privileges, setup accounts.
First point of contact for IT issues in company. Maintained Aspect, Active Directory, Atlassian Jira & Confluence, and Symantec Altiris systems. Responsible for company machine hardware upgrades and maintenance. Resolved user end tickets primarily through remote assistance.