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Customer service has undergone a dramatic transformation over the past few decades, shifting from traditional call centers to digital-first solutions. In the early 2000s, businesses relied heavily on phone support, with customers often enduring long wait times and scripted responses. Today, artificial intelligence (AI) and automation have revolutionized the industry, enabling instant support through chatbots, self-service portals, and AI-driven help desks. Companies like Amazon and Zappos have set new stand