Description: Discover iService, the enterprise-level customer service software that improves email handling, live chat and knowledge management.
Features BY Channel Messaging High volume response for email and web form inquiries. Email to SMS Direct email to handset collaboration. Live Chat Engage web visitors with real-time live chat. Knowledge Base Help your customers help themselves. Outbound Email Marketing Stay connected with mass mailings or nurture marketing campaigns. Omni-channel Support Meet your customer where ever they want to interact. BY use case Customer Engagement Centers Branded support center where customers can get help and access
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Not all customer interactions are created equal. Some questions are from your highest priority customers, some are urgent, and others are not questions at all. As the best customer service software, iService provides a tailored interface designed to streamline the way you interact with your customers, prospects, and operational systems. Service levels and skills-based routing ensure your teammates are always working on the right issue with the right interface.