Description: Peckham Contact Center Solutions delivers customized Business Process Outsourcing services focused on efficiency and exceptional customer experience.
Peckham is a private 501(c)3 Michigan corporation, incorporated in 1976, headquartered in Lansing, Michigan, with over 20-years of experience successfully operating multiple U.S. Government contact centers and IT Helpdesks. Peckham believes in social responsibility and is the premier provider of contact centers and IT helpdesks within the AbilityOne program, creating jobs for people with disabilities and other barriers to employment.
Peckham’s 1,500 team members handle nearly 9 million contacts per year through phone, email and chat. Peckham delivers best in class services through an experienced leadership team, knowledgeable staff, and a considerable amount of resources, allowing Peckham to operationalize emergency call centers within hours after notification of the need.
Peckham uses robust and highly available systems to meet our customer’s needs. We have centers in multiple locations in separate time zones to ensure disaster avoidance and continuous up time. Our solutions are designed to meet customer requirements for capability and reliability.